FAQs
At My IT Specialist we offer IT support to all companies (up to SME), regardless of whether they are already a customer or not. New customers are very welcome and can use our services immediately. We strive to solve IT problems quickly and efficiently and to support companies, regardless of their current customer status.
To enter into a service agreement with My IT Specialist, you can contact us via our contact form on the website or call or email us directly. We will be happy to discuss your specific needs and requirements. Once we have identified the right solution for your company, we will draw up a service agreement with the terms and conditions and rates. After approval of the agreement, you can immediately use our IT services. We are ready to help you with all your IT needs.
The average response time for business IT support varies depending on whether a service contract is in place or a support package is purchased. Customers with a service agreement benefit from a shorter response time, often within the first few hours. For customers without such a contract, we still try to respond as quickly as possible, but the response time may be slightly longer, usually within 24 hours during business days.
The cost of business IT solutions varies depending on the specific service and the requirements of your business. We understand that transparency is essential, which is why we have detailed all of our services on our website. Unfortunately, we cannot list all prices here, but we want to provide you with the most accurate information.
Therefore, we invite you to contact us, where we can provide you with a quote based on your exact needs. Our team is ready to help you find the best business IT solutions for your business
Therefore, we invite you to contact us, where we can provide you with a quote based on your exact needs. Our team is ready to help you find the best business IT solutions for your business
Yes, at My IT Specialist we certainly offer the option of 24/7 technical support for businesses. We are happy to discuss the options and determine the most suitable form of ongoing technical support, so that your business can count on uninterrupted assistance when needed.
